The main reason why some projects fail to meet client expectations for quality is that some LSP do not think ahead about how they are going to manage quality on the project.

This is the purpose of the quality control process or quality plan. A quality control process starts when the client contacts the LSP and continues after delivery of the project, until when it is finally accepted. It is where the program of the processes and activities that will be put into place to provide quality deliveries is described.

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